According to customer service expert John DiJulius of the DeJulius Group the phrase/response “No Problem” should be banned.
What does John know?
Well, aside from his enormously successful customer service consulting business, he owns the John Roberts Salon chain in Cleveland, which is equally successful.
So, why is “No problem, or Not a problem” a problem.
It usually follows when a customers says “Thank you” – when a customer has showed respect and courtesy to a staffer.
“No problem” is a ‘flip-response’ and does not properly demonstrate respect and courtesy. John coaches that it is better to match respect/courtesy with the same, such as: “You’re welcome, or My pleasure, or Certainly, or Absolutely”.
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